About the Job
Greetings from Infosys BPM Ltd.,
We are conducting an exclusive walk-in drive for women for Customer Service International Voice process. If interested, please walk-in for an interview on 19th June at Hinjewadi Phase 1, Pune.
Work location for this job role is in Pune.
Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-182478


Interview details:

Interview Time: 10 AM to 1:00 PM
Interview Date: 19th June 2024
Interview Venue: Hinjewadi Phase 1, Pune
Infosys BPM Ltd, Hinjewadi Phase 1, Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057


Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).


for your reference:

Role Designation: Sr. Process Executive
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 1 to 2 years.
Process: International Voice Process
We are looking for talents with 1 to 2 years of International Voice Process experience. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.


Key Responsibilities:

1)Provide first-level resolution to the customers
2)Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
3)Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
4)Build rapport with customers through active listening, effective communication, and attention to detail.
5)Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
6)Document and track customer interactions and technical issues in the service management system.
7)Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
8)Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Required Skills and Qualifications:

1)Experience Previous experience in customer service. Experience in the telecom industry is preferred.
2)Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
3)Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
4)Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
5)Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
6)Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
7)Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
8)Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.
Must adhere and non-negotiables:

1)Need to work on US shift timings.
2)Need to complete specific and dedicated training programs set by the client.
3)Need to complete successfully training within specific timeframe

Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling

What We Offer:

1)Competitive salary and benefits package.
2)Opportunities for professional development and career growth.
3)A supportive and dynamic work environment.
4)Continuous learning and upskilling opportunities.

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.