We are looking for a motivated and articulate Customer Support Representative to join our International Voice Process team. The role involves providing high-quality support to global customers via inbound and outbound voice calls. You will troubleshoot issues, provide product/service information, and resolve queries to ensure customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions.
• Understand and communicate company policies effectively.
• Collaborate with internal teams to resolve customer issues promptly.
• Meet individual and team performance targets (e.g., call quality, handling time, customer satisfaction).
• Stay updated with product knowledge and system changes.

Requirements:

• Excellent verbal communication skills in English (neutral or international accent preferred).
• Prior experience in an international BPO or call center is a plus.
• Ability to handle customer queries with patience and professionalism.
• Comfortable with night shifts or working across multiple time zones.
• Strong problem-solving and interpersonal skills.
• Basic computer skills (CRM tools, MS Office, etc.).

Preferred Qualifications:

• Bachelor’s degree or equivalent preferred.
• Experience using call center software or CRM tools like Salesforce, Zendesk, etc.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and onboarding.
• Career growth and development opportunities.
• International work environment with a diverse team.

About the company

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.