1. Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
2. Maintain high-standards of quality and productivity standards in all transactions or conversations
3. Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
4. Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
5. Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
6. Work within various time constraints to meet critical business needs
7. The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions.

Role: Customer Success, Service & Operations - Other

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

From an online bookstore to one of the world’s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world’s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.

At the heart of our services and innovations lies our exceptional talent network, which works on behalf of our customers. Customer obsession, passion for innovation, enhancing operational efficiency, and long-term thinking are the values guiding our workforce. Employees have the space to experiment, even if it means encountering failures. This idea ties back to our “Day 1” mentality, where employees are encouraged to ideate like entrepreneurs and renew their efforts the next day with their learnings. Employees have routes to upskill and reinvent themselves through various educational and leadership programs offered by Amazon. These programs are designed to enable them with the know-how to engineer solutions with real-world impact.

From its global footprint to its local presence in India, Amazons operations span continents. With key corporate offices in Hyderabad, Bengaluru, Mumbai, Chennai, Delhi, and Pune, Amazon’s offices are designed to foster collaboration and invention, with suitable amenities to keep employees recharged throughout the day.