1. Effectively communicate in a clear and professional manner at all times.
2. Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
3. Effectively manage sensitive cases by reporting up the escalation matrix.
4. Demonstrate excellent time-management skills.
5. Maintains or exceeds targeted performance metrics.
6. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Graduation in any specialization from a recognized university.
7. Excellent communication skills (written and verbal) in language.
8. Ability to communicate correctly and clearly with all customers.
9. Good comprehension skills - ability to clearly understand and state the issues customers present.
10. Work successfully in a team environment as well as independently.
11. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
12. Excellent typing skills.
13. Demonstrates an ability to successfully navigate websites.
14. Demonstrates a proficient knowledge of email applications. Proficiency in Advanced Excel (pivot tables, vlookups).

Role: Back Office

Industry Type: Internet

Department: Administration & Facilities

Employment Type: Full Time, Permanent

Role Category: Facility Management

Education

UG: Any Graduate

PG: Any Postgraduate

From an online bookstore to one of the world’s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world’s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.

At the heart of our services and innovations lies our exceptional talent network, which works on behalf of our customers. Customer obsession, passion for innovation, enhancing operational efficiency, and long-term thinking are the values guiding our workforce. Employees have the space to experiment, even if it means encountering failures. This idea ties back to our “Day 1” mentality, where employees are encouraged to ideate like entrepreneurs and renew their efforts the next day with their learnings. Employees have routes to upskill and reinvent themselves through various educational and leadership programs offered by Amazon. These programs are designed to enable them with the know-how to engineer solutions with real-world impact.

From its global footprint to its local presence in India, Amazons operations span continents. With key corporate offices in Hyderabad, Bengaluru, Mumbai, Chennai, Delhi, and Pune, Amazon’s offices are designed to foster collaboration and invention, with suitable amenities to keep employees recharged throughout the day.