The Operations Trainee will play a crucial role in ensuring smooth day-to-day operations within the ecosystem. This position involves managing batch scheduling, uploading class content, coordinating with instructors, and handling learner queries. The ideal candidate will demonstrate strong organizational skills, a proactive approach to problem-solving, and a passion for delivering an exceptional learning experience.
Key Responsibilities:
Facilitate seamless migration of course content, ensuring all materials, resources, and recordings are accurately transferred to the new platform.
Coordinate and manage course batch schedules, ensuring timely updates and smooth functioning.
Upload, organize, and audit course materials and resources for accuracy and accessibility.
Track operational metrics and analyze data to identify areas for improvement.
Implement process improvements to streamline operations and enhance user experiences.
Stay updated on industry trends and best practices related to learner feedback and incorporate them into the feedback process.
Ensure the confidentiality and anonymity of the learners while collecting and handling feedback.
Important Pointers
- Willingness to take on multiple projects and complete them on time..
- Strong communication skills in both Hindi and English.
- Location - Bangalore, HSR
- Ability to work independently and collaboratively in a team environment.