TELEMARKETING Elite Caller – OUTBOUND/INBOUND/NRI

The CASAGRAND Telemarketing Elite caller team will be working on the high-ticket lead allocated to them through pre-sales software, i.e., "Salesforce/Sell.do." They will connect with the customer to identify the prospect and allocate the same to the sales team (SVC/Sales).

ROLES & RESPONSIBILITIES

·      Executives should follow the shift timings as per the business requirement. (Between 7 AM to 1 AM- Rotational)

·      Executives should be flexible for shift timings, extensions & weekend workings.

·      Daily, executives should dial a minimum of 250 calls (based on operation requests, this would be Dialled up to 350 calls per day as per business requirements).

·      Adhere to scripts to provide information about product’s features, prices, etc. and present their benefits

·      Good knowledge in and around Chennai Locations - Routes

·      To meet the daily allocation target of 5 per day (Applicable for 1 month as a new Bee). After the completion of one month, the minimum allocation target would be 10 per day (during launch, the target would change as per business requirements).

·      Persistent and results-oriented

·      Having exposure to cultural norms and diverse viewpoints

·      Excellent interpersonal, research, and record-keeping skills

·      Team player

·      Good communication and presentation skills

·      Proficient in English

·      Excelling in time management.

·      Knowledge of computer programs like CRM and telephone systems.

·      Fixed Tuesday Week offs

·      4 Week off in a month (Week off preference not accepted)

Job Requirements:

·      Minimum 2 years Experience in any voice process – International Voice process only

·      Preferably Female Candidates

·      Excellent Communication Skills – Mandatory

·      Any Graduates /Non-Graduates

·      Exceptional oral skills in regional languages – Tamil/Kannada/Telugu (Hindi optional)  

Interested candidates can drop your CV to

+91 9952850872 | [email protected]

Shrutha Nagaraja

 Assistant Manager - HR -Talent Acquisition