• Make outbound calls to customers to promote products and services, or follow up on recent purchases.
• Respond to customer inquiries and provide information about products and services.
• Resolve customer complaints and provide appropriate solutions.
• Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
• Meet and exceed sales and customer satisfaction targets.
• Continuously improve product and service knowledge to provide accurate information to customers.
• Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
• Follow all company policies and procedures, including those related to confidentiality and data security.
• Participate in training and development opportunities to improve skills and knowledge.
• Adhere to schedules and work efficiently under pressure to meet deadlines.

Role: Customer Retention - Voice / Blended

Industry Type: Insurance

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Exide Life Insurance Company Limited, which began operations in 2001-02, was a major life insurance provider in India. It was headquartered in Bengaluru. The company was previously owned by Exide Industries Limited but has since been acquired by HDFC Life Insurance. HDFC Life now owns Exide Life Insurance as a wholly-owned subsidiary. Exide Industries Limited is an Indian multinational storage battery manufacturer headquartered in Kolkata, West Bengal. It is India’s largest manufacturer of lead–acid batteries, serving automotive, industrial, solar, UPS, submarine, and specialized segments.Originally incorporated as Associated Battery Makers (Eastern) Limited in 1947, the company underwent several name changes—becoming Chloride India Ltd in 1972, Chloride Industries Ltd in 1988, and finally rebranding to Exide Industries Limited in August 1995.