Job description
Sanitara Healthcare Pvt. Ltd. is looking for TELECALLER to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:
Make outbound calls to customers to promote products and services, or follow up on recent purchases.
Respond to customer inquiries and provide information about products and services.
Resolve customer complaints and provide appropriate solutions.
Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
Meet and exceed sales and customer satisfaction targets.
Continuously improve product and service knowledge to provide accurate information to customers.
Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
Follow all company policies and procedures, including those related to confidentiality and data security.
Participate in training and development opportunities to improve skills and knowledge.
Adhere to schedules and work efficiently under pressure to meet deadlines.

Role: Customer Retention - Voice / Blended
Industry Type: Pharmaceutical & Life Sciences
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
bpo back office customer service customer complaints customer care customer interaction sales customer supportcomputervoice processcustomer satisfaction outbound telecallingreceptioncustomer handlingdata entrycommunication skills