We are seeking a resilient and goal-oriented individual to join our team as a Customer Sales and Debt Collection Representative. This position involves a dynamic and challenging environment, requiring a candidate who thrives under pressure, is willing to stretch working hours, and is motivated by performance incentives. In this role, you will be responsible for upselling products/services to existing clients, managing debt collection, and maximizing revenue opportunities.

Key Responsibilities:
1. Upselling:
- Proactively engage with existing clients to introduce new products/services and achieve upselling targets.
- Tailor sales strategies to individual customer needs, showcasing a deep understanding of our offerings.
- Adapt to a fast-paced environment and handle a high volume of customer interactions.
2. Debt Collection:
- Initiate contact with customers to address overdue accounts, negotiate payment plans, and ensure timely debt recovery.
- Manage a portfolio of accounts, implementing effective collection strategies under tight deadlines.
- Navigate challenging conversations with empathy and professionalism.
3. Customer Communication:
- Provide exceptional customer service, addressing inquiries, and building positive relationships.
- Communicate clearly and persuasively to convey the value of additional products/services.
4. Incentive-Driven Performance:
- Meet and exceed sales and debt collection targets to qualify for performance incentives.
- Embrace a results-oriented mindset, constantly seeking opportunities to enhance performance.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications a plus.
- Proven experience in sales, upselling, or debt collection roles.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to thrive under pressure and handle a high-stress environment.
- Flexibility to work extended hours as needed to meet business demands.
Requirements:
- Demonstrated ability to work independently and collaboratively within a team.
- Willingness to stretch working hours and adapt to a dynamic schedule.
- Strong problem-solving skills, attention to detail, and resilience in challenging situations.
- Familiarity with CRM software and basic computer skills.
- Adherence to ethical business practices and compliance with relevant regulations.
Incentives:
- Competitive incentive structure based on achieving and exceeding targets.
If you are a self-motivated individual who excels in a challenging and dynamic work environment, and you are driven by the opportunity for incentives, we invite you to apply. Join our team and contribute to our success by maximizing revenue, ensuring positive customer relationships, and enjoying the rewards of your hard work.
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Role: Telesales
Industry Type: Pharmaceutical & Life Sciences
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Retail & B2C Sales

Education
UG: Graduation Not Required

Key Skills
Telesales