1. Customer problem-solving: Handle support tickets, Slack chats, and escalations by troubleshooting deep technical issues and providing clarity to users.
2. Product expertise: Act as the last line of defense for OpenAI products, with deep familiarity and troubleshooting ability for ChatGPT, the API platform, and emerging AI tools.
3. Cross-functional collaboration: Work closely with engineering, technical success, and go-to-market teams to resolve issues and drive improvements.
4. Process improvement: Capture insights from customer interactions to build scalable support processes, internal knowledge bases, and automated solutions.
5. Coverage & culture: Participate in on‑call rotations (including weekends/holidays), help foster a supportive team culture, and share knowledge across the organization.

Role: Technical Operations (Tech Ops)

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: B.Sc in Computers, B.Tech/B.E. in Information Technology, Computers, BCA in Computers

About the company

Info Edge is India’s leading consumer internet company known for its strong brands in recruitment (naukri.com, naukrigulf.com, iimjobs.com, firstnaukri.com), real estate (99acres.com), matrimony (jeevansathi.com) and education (shiksha.com).

 Starting with a classified recruitment online business, naukri.com, the Company has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow either through setting up of in-house brands or through the route of strategic investments and acquisitions. Zomato.com, policybazaar.com and Happily Unmarried Marketing Private Limited are our investee companies to name a few out of many. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, Info Edge is one of the very few profitable pure play internet companies in the country.

These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behaviour and continuously optimise and improve our systems.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Driven by innovation, an experienced and talented leadership team and a strong entrepreneurial orientation, we pride ourselves on having a culture that promotes meritocracy. Our numerous milestones can largely be credited to an incredibly smart team working in an environment that encourages creativity and going the extra mile to develop products that people love to use and add value to our clients.