• Provide world class remote assistance to users via Chat, Phone and eMail
• Assists users by remote troubleshooting and resolving technical and service isues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
• Follows documented procedures for issues presented and escalates further if need be.
• When necessary, escalates issues to the SMEs / Leads for resolution.
• Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

Role: Technical Support - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

About the company

Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.