Movate Technologies

Technical Support Engineers

Movate Technologies
Hyderabad
Not disclosed
0 - 3 Years
Posted:
30+ days ago
Full time
Applicants:
3
Job Description
  • Provide world class remote assistance to users via Chat, Phone and eMail
  • Assists users by remote troubleshooting and resolving technical and service isues.
  • Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
  • Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
  • Follows documented procedures for issues presented and escalates further if need be.
  • When necessary, escalates issues to the SMEs / Leads for resolution.
  • Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.



Role: Technical Support - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate



About the company

Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.



Job Requirment
Role:
Technical Support Engineers
Industry:
IT Services & Consulting
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
Graduate
Skills
Blended Process
Voice Process
Chat Process
Email Process
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