Job highlights

• Available to work in rotational shifts All other duties as assigned . What you bring .
• Provide on-call support during evenings and weekends as required by a rotational schedule .
• Prior experience on SAP Ariba application (Preferred) . Meet your team . We are a team of SMEs who are obsessed with delighting our customers at every turn

Job match score

Early Applicant

Keyskills

Location

Work Experience

We help the world run better

Summary

As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.

What youll do

The Technical Support Engineer delivers an exceptional customer experience by:

Using knowledge of SQL and Java to troubleshoot and resolve issues

Focusing on customer service, including frequent, high quality communication

Provide direct technical assistance with customers via Service Now[SNOW]

Own and manage concurrent cases in a ticketing system

Provide ongoing and timely communication to customers regarding the status of their issues

Create internal/external content for SAP Ariba s User Community and internal knowledge base

Collaborate and develop strong working relationships with cross-functional, global teams

Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects

Provide on-call support during evenings and weekends as required by a rotational schedule

Provide exceptional support to our customers via Chat, Phone and Email

Available to work in rotational shifts All other duties as assigned

What you bring

Mandatory 0-3 years of experience with one or more of the following:

Hands-on experience on SQL

Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML

Troubleshooting and debugging common web-browser issues

SSO (Single Sign-on) technologies, particularly SAML

Exceptional written and oral communication skills

Effectively handle difficult and challenging customer interactions

Proven ability to manage multiple tasks or projects with changing priorities

Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

Ability to work cross-culturally and think out of the box

Prior experience on SAP Ariba application (Preferred)

Meet your team

We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable ROI.

#SolutionSupportEngT2, #SolutionSupportEngT1

Bring out your best

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Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 425936 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 425936

Posted Date: Jun 3, 2025

Work Area: Customer Service and Support

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Role: IT Support - Other

Industry Type: Software Product

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

ProcurementXMLDebuggingHTMLCustomer serviceCustomer experienceAnalyticsTechnical supportAribaSQL