Technical Support Engineer

You will operate as a first interface with Adyen s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant s ability to take payments and further grow their business.

Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.

What youll do

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• You are responsible for supporting the merchants full lifecycle, providing direct technical support.
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
• Advising merchants regarding the best implementation practices and also addressing specific merchants issues.

Who you are

• You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Our Diversity, Equity and Inclusion commitments

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don t be afraid to let us know if you need more flexibility.

This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Role: Technical Support - Voice / Blended

Industry Type: Banking

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Adyen (AMS: ADYEN) is the payments platform of choice for many of the world?s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers? globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and LOreal.