• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access usage of the Sprinklr platform. Troubleshoot technical issues to provide timely accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
• Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
• Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc.
• Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Capturing development areas for product improvement and drive interlocks with product managers and engineering

Role: Database Administrator

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: DBA / Data warehousing

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Sprinklr stands out as a pioneer in Unified-CXM, leveraging robust AI tools across a single enterprise-grade platform to serve top-tier global brands. As a public company, its navigating market expectations while investing heavily in innovation, including generative AI and employee-centric global expansion.

Champions “The Sprinklr Way”, a values-driven philosophy emphasizing customer obsession, empathy, accountability, fearlessness, and continuous learning.