Sprinklr

Technical Support Engineer

Sprinklr
Bangalore
Not disclosed
0 - 5 Years
Posted:
30+ days ago
Full time
Applicants:
16
Job Description
  • Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access usage of the Sprinklr platform. Troubleshoot technical issues to provide timely accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
  • Identify platform gaps /issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
  • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
  • Assume responsibility for developing detailed knowledge about specific products to stay up to date with the latest releases, new features etc.
  • Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement . Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
  • Capturing development areas for product improvement and drive interlocks with product managers and engineering



Role: Database Administrator

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: DBA / Data warehousing

Education

UG: Any Graduate

PG: Any Postgraduate



About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Sprinklr stands out as a pioneer in Unified-CXM, leveraging robust AI tools across a single enterprise-grade platform to serve top-tier global brands. As a public company, its navigating market expectations while investing heavily in innovation, including generative AI and employee-centric global expansion.

Champions “The Sprinklr Way”, a values-driven philosophy emphasizing customer obsession, empathy, accountability, fearlessness, and continuous learning.


Job Requirment
Role:
Technical Support Engineer
Industry:
IT Services & Consulting
Department:
Engineering - Software & QA
Employment Type:
Full time
Education
Graduate
Skills
RCA
Coding
Analytical
JavaScript
SQL
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