1. Engage with customers in real time via chat, addressing technical issues promptly and professionally
2. Diagnose and troubleshoot hardware, software, network, or account-related problems .
3. Provide step‑by‑step guidance for issue resolution and ensure first-contact resolution goals
4. Log and document chat interactions, actions taken, error codes, and outcomes in CRM/ticketing systems
5. Escalate complex or unresolved cases to higher‑level teams (Tier 2 or engineering)
6. Collaborate with cross-functional teams (dev, ops, QA) to drive issue resolution and product improvement
7. Stay current on product updates, technical changes, and support processes
8. Monitor and manage multiple chats concurrently while maintaining fast, accurate responses
9. Share identified trends, bugs, or user feedback with stakeholders to enhance service quality

Role: Chat Support

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

About the company

Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.