Role & responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; and forwarding requests.

Desired Skills and Abilities

Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend customer requirements well.
Good understanding of IS

Role: Technical Support - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Graduation Not Required

Key Skills
International Voice Process Customer SupportGood Communication In EnglishTechnical Supportprocess consuTechnical Voice Process