Job Description
*Troubleshoot a variety of technical and non-technical issues that customers experience with their
web hosting plans and services.
*Provide technical support for level-one escalation issues via the help desk.
* Should multitask and meet specific goals set by supervisors and the managers.

Eligibility Criteria:
*Excellent written and verbal communication skills in the English language
*Ability to work well with a team in a fast-paced, constantly changing environment
*Outstanding customer service skills and a dedication to provide a great customer service
*Reliable to work in rotational shifts and to complete work as per expectations.
*Ability to multitask and meet specific goals set by supervisors and management.

Attributes:
*Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
*Excellent in English communication, Verbal & Written
*Strong in Logical thinking and Learning Skills
*Minimum Typing speed 35 wpm & good in Keyboard
*Shortcuts Able to handle 3 chats at a time
*Knowledge on web hosting is an added advantage
*Flexible to work - 24/7 - Rotational shifts including night shifts