• Technical Background : Bachelors degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor s degree is also considered.
• Communication Skills : Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
• Learning and Certification : Cloud Associate / Foundations / Professional Certification(s) from any cloud provider highly recommended.
• Technical Support & Troubleshooting : Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
• Customer Engagement & Relationship Building : Foster positive customer relationships by delivering exceptional support and understanding their needs.
• Knowledge Management & Documentation : Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
• Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
• Proactive Support : Anticipate potential issues and provide proactive support to prevent disruptions.

\Role: Technical Lead

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood Shores, California. The company primarily specializes in developing and marketing database software and technology, cloud engineered systems and enterprise software products particularly its own brands of database management systems. Oracle Corporation is a global technology leader specializing in enterprise software, cloud computing, and database solutions Founded in 1977 by Larry Ellison, Bob Miner, and Ed Oates, the company was originally named Software Development Laboratories .It was later renamed Oracle, reflecting its flagship relational database management system. Oracle continues to innovate by investing in research and development.The company integrates cutting-edge technologies such as machine learning and blockchain into its solutions, empowering organizations to stay competitive in a rapidly changing digital landscape .Oracle operates in over 195 countries and serves customers in multiple industries, including finance, healthcare, retail, and manufacturing.The company has been critical in advancing cloud adoption, ensuring secure, stable, and cost-effective solutions for enterprises worldwide .