Job description
What is this role about?

We are seeking a highly motivated Tech Support Intern to join our team. The ideal candidate should have excellent knowledge f SQL queries, strong problem-solving skills, and the ability to quickly adapt to new technologies and systems. This is a great opportunity for students r recent graduates looking to gain hands-on experience n technical support while enhancing their understanding f various software systems.


As a Tech Support Intern, youll:

Troubleshoot and resolve technical issues related to the companys systems and applications.
Write and optimize SQL queries to retrieve, update, and manage data.
Assist in analyzing and diagnosing user issues, providing timely and effective solutions.
Document and report common technical issues, along with solutions, for future reference.
Collaborate with the development and IT teams to ensure smooth operations.
Maintain a deep understanding f company systems, processes, and workflows.

To win, you will need:

Excellent Knowledge n SQL Queries: Ability to write and understand complex queries for data extraction and analysis.
Problem-Solving Abilities: Strong analytical skills with a focus on identifying root causes and implementing effective solutions.
Quick Learner: Ability to quickly grasp new technologies, tools, and processes.
Communication Skills: Strong verbal and written communication to effectively interact with both technical and non-technical users.
Attention to Detail: Ability to ensure accuracy in troubleshooting and data management.
Customer-Centric Approach: A passion for helping users and providing a great support experience.
Team Player: Willingness to collaborate with other teams and share knowledge.

Preferred Skills :

Familiarity with basic networking concepts.
Experience with support ticketing systems (e.g., Jira, Zoho).
Prior experience in technical support r customer service is a plus but not mandatory.

Role: IT Support - Other
Industry Type: E-Learning / EdTech
Department: IT & Information Security
Employment Type: Full Time, Temporary/Contractual
Role Category: IT Support

Education
UG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization
PG: M.Tech in Any Specialization, MCA in Any Specialization

Key Skills
SQL Queries Sql Support IT Help desk Desktop Support Remote Support IT Service Desk Laptop Support Technical Help desk Technical Support Network Support IT Support