TheRecAI

Tech Support

TheRecAI
Mumbai
200,000-450,000 Year
5 - 8 Years
Posted:
30+ days ago
Full time
Applicants:
1
Job Description
About the job
Job Title: BAU L3 Support

Location: Mumbai

Experience: 5–8 years (preferred)



Job Overview:

We are seeking an experienced BAU Support Developer (L3 Support) to maintain and optimize the stability and performance of our production systems. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, collaborating across teams, and implementing long-term solutions. This role requires proficiency in Python (Django/FastAPI), JavaScript (ReactJS/NextJS), and databases like PostgreSQL or MongoDB.



Responsibilities:

Provide efficient support for production systems by identifying and resolving complex code and data issues.
Collaborate with developers, QA teams, and product managers to diagnose and troubleshoot technical problems.
Analyze and resolve issues using expertise in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS).
Develop and maintain detailed documentation, including debugging steps, solutions, and best practices.
Monitor system logs, performance metrics, and database operations to proactively identify and mitigate potential issues.
Work closely with the development team to address recurring problems and implement long-term fixes to enhance system reliability.
Ensure compliance with production SLAs and communicate effectively with stakeholders during critical incidents.
Stay updated on emerging technologies and best practices to improve system performance and processes.


Mandatory Skills:

5–8 years of experience providing L3 support for production systems, including issue resolution and optimization.
Advanced proficiency in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS), with strong debugging skills.
In-depth knowledge of PostgreSQL and/or MongoDB, including database optimization and troubleshooting.
Hands-on experience with AWS services for hosting, monitoring, and scaling production systems.
Expertise in analyzing third-party API integrations and troubleshooting server/database logs.
Focus on optimizing data integrity and achieving millisecond-level latency in production environments.


Bonus Skills:

Experience in fast-paced startup environments or high-pressure production support roles.
Exposure to fintech or SaaS domains.
Familiarity with containerization tools (Docker/Kubernetes) and CI/CD pipelines for efficient deployments.


Why Join Us?

This role provides a unique opportunity to ensure the seamless operation of critical production systems in a collaborative and innovative environment. Emphasizing practical problem-solving skills, we focus on real-world impact, offering you the chance to grow professionally while contributing to system reliability and excellence.
Job Requirment
Role:
IT Sales Representative
Industry:
E- Commerce
Department:
IT-Software
Employment Type:
Full time
Education
Graduate
Skills
JavaScript
Python
Share this job:
Similar Jobs
Simplilearn
Research Analyst
Simplilearn
Bangalore
0 - 1 Year
Full time
Posted:
30+ days ago
Yumist
Web Designer
Yumist
Gurugram
1 - 3 Year
Full time
Posted:
30+ days ago
Sodexo
Room Service Order Taker
Sodexo
Mumbai
0 - 3 Year
Full time
Posted:
30+ days ago
Brigosha Technologies
Game Developer
Brigosha Technologies
Bangalore
1 - 4 Year
Full time
Posted:
30+ days ago
Hunter Tech Ventures Pvt Ltd
PhoneGap Developer
Hunter Tech Ventures P...
Bangalore
0 - 2 Year
Full time
Posted:
30+ days ago
inno age
lead engineer
inno age
Greater Noida
10 - 12 Year
Full time
Posted:
30+ days ago
GreenWave IT
WordPress Developer
GreenWave IT
Bangalore
0 - 4 Year
Full time
Posted:
30+ days ago
Orangepeople
Senior AI/ML Developer
Orangepeople
Chennai
3 - 8 Year
Full time
Posted:
8 days ago
Signetpay
Network Engineer
Signetpay
Gurugram
1 - 3 Year
Full time
Posted:
30+ days ago
General Electric (GE)
Sr Data Scientist
General Electric (GE)
Bangalore
6 - 8 Year
Full time
Posted:
1 month ago
Ness
Bigdata
Ness
Hyderabad
0 - 5 Year
Full time
Posted:
30+ days ago
Birlasoft
Core Python Developer
Birlasoft
Bangalore, Noida, Mumbai
3 - 8 Year
Full time
Posted:
30+ days ago