Responsibilities

Shifts are morning IST & afternoon IST (5 AM to 10 PM) with on-call roster.

Work is required from Walmart office in Marathahalli Bangalore. Other locations are not allowed.

5-7 years of overall experience is required in Network area

Handle day-to-day operations and respond to network-related tickets promptly and effectively

Ensure stable and reliable network services

DNS experience

Day-to-day network performance monitoring

Network troubleshooting and fault analysis hardware troubleshooting and repair

Trouble ticket generation and response carrier interface and escalations (Internal and External)

Installation of network hardware and software

Participate in a 24x7 call-out ROTA

Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process

Perform root cause analysis for service interruption recovery creating preventative measures to deploy in the enterprise

Respond to alerts by following documented procedures for verifying determining the case and resolving or escalating as necessary

Create and maintain network documentation as it relates to network configuration network diagrams and processes

Review incident reports provided by vendors as well as draft internal incident summary reports to senior management when called for

Work closely with Engineering team for implementation of solutions

Work closely with regional and global teams to provide ongoing support for the global network infrastructure

Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team

Strong understanding of the following technologies: IP Protocols (ICMP UDP TCP) IP filtering and firewalling Routing Protocols (BGP OSPF ISIS) Quality of Service MPLS STP RSTP .1q VLANs VPC HSRP VRRP STP VLAN etc) Wireless (Cisco and Juniper) and DDI (DNS DHCP and IPAM)

Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model

Certifications Required

Network certifications are plus

Role: Operations Engineer

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

About the company

At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands. So they can achieve the goal of every modern business: staying one step ahead of a fast-changing world.