• Defining , building and executing the delivery process from delivery station to customer address
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• Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management
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• Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.
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• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
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• Analysis of the data reports to identify performance bottlenecks and improve performance
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• Implement the formal process control and process improvement mechanisms such as Kaizen

Role: Team Leader

Industry Type: Internet

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

From an online bookstore to one of the world’s largest e-commerce platforms, Amazon has emerged as the top player in the industry since its inception in 1994. Amazon has built an extensive online marketplace across continents, empowering its customers with a catalog encompassing products from A-Z. Amazon strives to be the world’s most customer-centric company, a purpose that has powered multiple breakthroughs in our delivery, supply chain, and customer support services. In the pursuit of operational efficiency, tech innovations have become the cornerstone of the organization. This has led to the pioneering of new services, most notably within the entertainment, publishing, finance, IT, cloud computing, AI, and Machine Learning industries.

At the heart of our services and innovations lies our exceptional talent network, which works on behalf of our customers. Customer obsession, passion for innovation, enhancing operational efficiency, and long-term thinking are the values guiding our workforce. Employees have the space to experiment, even if it means encountering failures. This idea ties back to our “Day 1” mentality, where employees are encouraged to ideate like entrepreneurs and renew their efforts the next day with their learnings. Employees have routes to upskill and reinvent themselves through various educational and leadership programs offered by Amazon. These programs are designed to enable them with the know-how to engineer solutions with real-world impact.

From its global footprint to its local presence in India, Amazons operations span continents. With key corporate offices in Hyderabad, Bengaluru, Mumbai, Chennai, Delhi, and Pune, Amazon’s offices are designed to foster collaboration and invention, with suitable amenities to keep employees recharged throughout the day.