1. Team Leadership & Guidance

• Set clear goals and objectives for the team, ensuring alignment with organizational priorities.
• Delegate tasks effectively, assigning responsibilities based on individual strengths and skills.
• Monitor team performance, providing regular feedback and coaching to enhance productivity.
• Foster a positive and collaborative team environment, encouraging open communication and mutual support.
• Lead by example, demonstrating professionalism, integrity, and a strong work ethic.

2. Performance Management & Development

• Conduct regular performance evaluations, identifying areas for improvement and implementing development plans.
• Recognize and reward high performance, motivating team members to achieve their best.
• Identify training needs and provide opportunities for skill enhancement and career growth.
• Address performance issues promptly, implementing corrective actions as necessary.

3. Communication & Coordination

• Serve as the primary point of contact between team members and upper management.
• Ensure effective communication within the team, disseminating information and updates as needed.
• Coordinate with other departments to achieve cross-functional objectives and resolve issues.
• Organize and lead team meetings, ensuring productive discussions and timely decision-making.

4. Problem-Solving & Decision-Making

• Identify challenges and obstacles, developing strategies to overcome them.
• Make informed decisions, balancing team needs with organizational goals.
• Encourage innovative thinking, promoting solutions that enhance team performance and efficiency.
• Manage conflicts within the team, mediating disputes and fostering a harmonious work environment.

5. Operational Oversight

• Monitor daily operations, ensuring tasks are completed on time and to the required standard.
• Manage resources effectively, optimizing team output and minimizing waste.
• Implement and maintain processes and procedures that enhance operational efficiency.
• Ensure compliance with company policies, procedures, and industry regulations.

🛠️ Essential Skills

• Leadership: Ability to inspire and motivate team members, fostering a positive and productive environment.
• Communication: Clear and effective verbal and written communication skills.
• Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
• Decision-Making: Making informed choices that balance team needs with organizational objectives.
• Conflict Resolution: Mediating disputes and fostering a harmonious work environment.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines.
• Adaptability: Adjusting to changing circumstances and challenges with flexibility.
• Technical Proficiency: Familiarity with relevant tools and technologies to support team operations.

🎓 Qualifications

• Education: Bachelor’s degree in a relevant field; additional certifications in leadership or management are advantageous.
• Experience: Proven experience in a leadership or supervisory role, with a track record of managing teams effectively.
• Certifications: Training in project management, conflict resolution, or other relevant areas is beneficial.

📍 Career Path & Growth

• Entry-Level: Team Member / Associate
• Mid-Level: Team Lead / Supervisor
• Advanced Roles: Department Manager / Operations Manager

About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.