• Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products.
• Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.
• Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring reference-ability for continued profitable revenue streams over the long term.
• Lead and direct the activities of ASEs and/or Systems Analysts, etc and ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization.
• Develops short/medium and long term plans to successfully implement operational policies and achieve strategic objectives/results.
• Accountable for revenue and utilization related to named accounts, geography, product/solutions, or some combination thereof and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources.
• Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and resolved. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Operates as a key resource to the business unit s general management. Considered an industry expert by employees, peers, customers, and competitors.
• Coordinate delivery of Support Services. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Ensures that operational policies are followed.
• Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management.

Overview

Oracle is the cloud leader for global business. Present in over 175 countries, we’re one of the biggest technology companies on the planet. With a fully integrated suite of cloud applications and infrastructure with global reach, we’re uniquely placed to transform businesses, empower governments, and energize nonprofits.

Join us and you’ll drive meaningful change, work with innovative people, and shape the solutions that are making the world a better place. We put your potential in your hands with self-directed training, mentoring, and on-the-job learning. Share your aspirations and we’ll help you realize them.

Diversity and inclusion are part of everything we do. We thrive on the rich experiences and perspectives our people bring and so will you. We want you to ask questions, challenge how things are done, and innovate fearlessly. In return, you’ll get all the flexibility you need to bring your best self to your work.