Key Responsibilities

1. User Support & Troubleshooting:

Provide first and second-level support for hardware, software, and network-related issues.

2. System & Network Administration:

Troubleshoot network connectivity issues, including Wi-Fi and VPN configurations.

3. IP Telephony Support:

Manage and support IP phone systems, ensuring optimal performance and user satisfaction.

4. Security & Compliance:

Implement and monitor security measures to safeguard IT infrastructure.

Ensure compliance with organizational policies and industry standards.

5. Documentation & Reporting:

Maintain accurate records of IT assets, configurations, and support tickets.