1. Good Communication Skills and listening Skills.

2. Managing a team of Customer Support professional

3. Managing End to End Customer, Technical Support SLAs, with Reporting.

4. Presentations, Monthly and Quarterly project assessments. Track targets and optimize channels for maximum output.

5. Interface between customer and Design Support and/or Engineering.

6. Establishing and managing multiple Support Channels from Inbound/Outbound, Chat, Emails, and ForumsOther Online Channels.

7. Monitoring of the production infrastructure and escalation to the system operations team in case of any problems.

8. Responsible for Identifying Implementing Tools Best practices for End to End 24*7 CustomerSupport.

9. Managing E-commerce operations related to Phishing, Spamming, Spoofing issues including risk, compliance, billing, chargeback, fraud investigation, etc.

Availability outside normal hours.

About company

ShopClues is Indias first and the largest managed marketplace, cloaking more than 100 million monthly visitors on its website. Founded in July 2011 in Silicon Valley , with 5cr listed products and over 500000 + merchants, ShopClues aims to provide the best online shopping experience to its customers - starting from the great selection, low price, ease of use, fast delivery, and ending with the best customer service you have ever experienced.