Key Responsibilities

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and escalate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

What Were Looking For:

Must-Have Skills

• Good Communication Skills: Proficiency in English and Native Language
• Public Speaking Skills: Ability to confidently address and engage a large audience.
• Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.

Additional Qualities

• Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.
• Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.
• Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments.

Working Days: 6 days a week ( Monday-Saturday)

Work Timings: 8:00 AM - 5:00 PM

CTC: Direct Employment with 3 LPA

Role: Teaching & Training - Other

Industry Type: E-Learning / EdTech

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Teaching & Training - Other

Education

UG: Any Graduate

About the company

At NxtWave, we are determined to transform youngsters into highly skilled tech professionals irrespective of their educational background.

With our Continuous Career Building Programs 4.0 (CCBP 4.0), anyone can build 4.0 skills and get high-paid jobs centered around 4.0 technologies like AI, ML, Full Stack Development, Cybersecurity, IoT, VR/AR, Blockchain and more.

For the first time in India, we have introduced Industry-Ready Certification (IRC) which represents a learner’s industry readiness.

We are building India’s Largest 4.0 Tech Student Community bringing together a group of forward-thinking and tech-savvy minds. ‍This community serves as an ecosystem to help students build skills and careers in 4.0 technologies.

More than 2,00,000+ students from 3,000+ colleges across 35 Indian states & UTs are a part of the community.