Key Responsibilities:

• Customer Service:
• Greet and assist customers in a friendly and professional manner.
• Answer customer inquiries about products, services, and promotions.
• Help customers find products and provide recommendations based on their needs.
• Handle customer complaints or concerns and escalate when necessary.
• Store Operations:
• Maintain store cleanliness and organization to ensure a pleasant shopping environment.
• Assist in restocking shelves and ensuring products are displayed according to company standards.
• Manage the store’s inventory and report low stock to the supervisor.
• Operate the cash register, process transactions, and handle cash/credit card payments.
• Stock Management:
• Assist with inventory management, stocktaking, and ordering new products.
• Unload deliveries, check stock for quality, and ensure products are placed on shelves.
• Sales Support:
• Actively promote current sales, discounts, and promotions.
• Encourage add-on sales and upsell where appropriate.

Visual Merchandising:About the company

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• Ensure product displays are visually appealing and in line with store standards.
• Update product displays regularly to keep the store looking fresh and inviting.
• Teamwork and Collaboration:
• Work collaboratively with other store staff to meet store objectives and targets.
• Report any issues or concerns to the store manager or supervisor promptly.

Requirements:

• Experience: Previous retail experience is preferred but not required.
• Skills:
• Strong communication and interpersonal skills.
• Customer-focused with a positive and approachable attitude.
• Ability to handle cash and use point-of-sale (POS) systems.
• Good organizational skills with attention to detail.
• Physical Demands:
• Ability to stand for extended periods.
• Lift and carry moderate loads (e.g., stock boxes).

Preferred Qualifications:

• Knowledge of the retail industry or store-specific products.
• Basic knowledge of stock management and inventory control.
• A flexible and reliable work ethic.

About the company

The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes).

myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 120 stores across 9 major cities and in over 4900+ workplace community hubs across 21 cities through its specialized brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date.