Replicon

Sr Help Desk Engineer

Replicon
Bangalore
Not disclosed
1 - 4 Years
Posted:
30+ days ago
Full time
Applicants:
1
Job Description
  • Liaison between CC and Engineering/Product Management
  • Test software issues/defects to make sure they are valid defects.
  • Investigate, develop/come up with a workaround to assist clients who are not able to use the application feature
  • Analyze data issue and provide fix scripts using SQL management studio/Query Analyzer
  • Use TFS for defect management and RNT/MS Teams for customer issue management
  • Escalate issues requiring Engineering or Product Managers assistance
  • Create defects using Azure DevOps/TFS and link information to CC cases
  • Support communication between Eng, PDM and CC, following up on requests for further information from either Eng or CC about specific escalated cases or defects.
  • Review cases submitted to Help Desk by CC to determine if existing defects exist; create new defects where not existing
  • Gather defect fix requests submitted by CC, ensuring requests meet guidelines
  • Track status of defects and follow up with Engineering.

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate

Job Requirment
Role:
Sr Help Desk Engineer
Industry:
IT Services & Consulting
Department:
IT & Information Security
Employment Type:
Full time
Education
Graduate
Skills
product management
usage
SQL
IT Helpdesk
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