• Liaison between CC and Engineering/Product Management
• Test software issues/defects to make sure they are valid defects.
• Investigate, develop/come up with a workaround to assist clients who are not able to use the application feature
• Analyze data issue and provide fix scripts using SQL management studio/Query Analyzer
• Use TFS for defect management and RNT/MS Teams for customer issue management
• Escalate issues requiring Engineering or Product Managers assistance
• Create defects using Azure DevOps/TFS and link information to CC cases
• Support communication between Eng, PDM and CC, following up on requests for further information from either Eng or CC about specific escalated cases or defects.
• Review cases submitted to Help Desk by CC to determine if existing defects exist; create new defects where not existing
• Gather defect fix requests submitted by CC, ensuring requests meet guidelines
• Track status of defects and follow up with Engineering.

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate