Job description

Responsible for managing client relationships with key decision makers
Subject matter expert for partners and internal staff for the assigned product
Addresses the gaps identified between client requirement & the service provided
Ensure that the service is delivered in accordance with the agreed service level agreement
Act as a point of contact for any escalation or feedback from clients
Collaborate with the other functional Group to evaluate the product performance and to recommend
Refinements and improvements in service performance
Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client
Announcements of new updates and upcoming events/meetings
Manage account renewal, customer support escalation
Ensure smooth support during renewal of account
Excellent Communication Skills
Good knowledge of MS Office
Open to travel


Desired Candidate Profile

Candidate should be Graduate

At least 1year experience in client servicing in Health Insurance/ TPA Industry


Branch Address: MDIndia Health Insurance TPA Pvt. Ltd.
No. 43/1, Lakhami Enclave, 41, Hosur Main Road, First Floor, Nanjappa Layout, Near Forum Mall, Adugodi, Bangaluru ,560030, Karnataka


Role: Customer Success, Service & Operations - Other
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Any Graduate

Key Skills
Health Insurance
Grievance Handling TPA Complaint Handling Coordinator Customer Relationship Helpdesk Client Servicing Escalations Complaints Customer Queries Client Relationship Customer Handling CRM