• Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
• Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
• Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
• Providing online technical support to field engineers and Electrician
• FLM and SLM Follow up & Alert handling/ Escalation handling
• Incident Management & Logging of Complaints
• Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power

Role: Operations - Other

Industry Type: NBFC

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

About company

Over the years Writer Corporation has evolved from being a single service operation to a leading multi-business enterprise with over 9000+ employees across geographies with a single goal to consistently meet and exceed our customers expectations through premium quality services. Imagination and innovation have been the hallmark of Writer Corporation, which has helped align our service capabilities with the evolving needs of corporates and individuals across the world. Tracing its origins back to a Mumbai based packing company started in 1953, the organization has established a reputation for superior quality within Relocations, Information Management, Cash Management and Realty. Writer Corporation is an Indian MNC with: •Presence in 8 countries •Footprint across over 150 service locations in India, South East Asia, the Middle East, UK and Africa •Employee strength 9000+ •Over 150 service locations •Servicing over 1000 MNC clients •International alliances over 160 associates worldwide