Key Responsibilities:

Operational Excellence:

• Ensure smooth day-to-day operations of the store, including chai preparation, food handling, cleanliness, and maintenance.
• Implement and enforce company policies and procedures to maintain high standards of quality, service, and safety.
• Monitor inventory levels, place orders, and manage stock rotation to minimize waste and ensure product availability.

Team Leadership and Development:

• Recruit, train, and motivate a team of baristas and support staff to deliver exceptional customer service and achieve sales targets.
• Provide ongoing coaching, performance feedback, and development opportunities to enhance team members skills and foster career growth.
• Foster a positive and inclusive work culture that values diversity, teamwork, and mutual respect.

Customer Satisfaction:

• Lead by example in providing friendly, efficient, and personalized service to customers, ensuring a memorable chai experience.
• Proactively address customer inquiries, feedback, and complaints, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
• Identify opportunities to enhance the customer experience and implement initiatives to drive customer engagement and retention.

Sales and Financial Management:

• Monitor sales performance, analyze key metrics, and develop strategies to achieve revenue targets and maximize profitability.
• Control costs, manage expenses, and optimize resource utilization to achieve operational efficiency and financial success.
• Prepare and analyze financial reports, budgets, and forecasts, identifying areas for improvement and implementing corrective actions as needed.

Qualifications:

• Education: Graduation /Diploma in Hotel management or equivalent course completion
• Previous experience in a managerial role within the food service industry, preferably in a QSR or caf environment.
• Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proven track record of achieving sales targets, driving operational excellence, and managing budgets.
• Knowledge of food safety and hygiene regulations, with a commitment to maintaining high standards of cleanliness and sanitation.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
• Passion for chai and enthusiasm for creating memorable experiences for customers.

Benefits:

• Competitive salary based on experience.
• Performance-based incentives and bonuses.
• Health insurance coverage.
• Opportunities for career advancement and professional development.

Role: Shift Manager / Supervisor

Industry Type: Hotels & Restaurants

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: F&B Service

Education

UG: Graduation Not Required

About the company

The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes).

myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 120 stores across 9 major cities and in over 4900+ workplace community hubs across 21 cities through its specialized brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date.