JOB DESCRIPTION

Job Responsibilities-

To enhance customer experience and build reputation with ACG products; this includes

- providing technical support to enable efficient utilization of ACG products at customer site

- Timely resolution of technical complaints by the customer

Functional

Core:

• To receive, respond quickly and attend to customer complaints in a more systematic and

professional manner.

• To enter into AMC contracts and help the customer to increase the output of our machines

as well as build a brand image across the globe.

• To conduct customer training programs in house or at customer place.
• Recognizing sales opportunities and communicating the same to our sales TICs.
• Integrate customer feedback with our existing business process.
• Help in getting competitor information on products, markets, etc.
• To generate spare business, up-gradation business and execute the same at customer place.
• Scope of Decision Making: (As per Career Architecture)
• Maintains and updates database on customer complaints, service provided, and response

time and customer feedback to be relayed back to the seniors

• Follow up for orders for spares parts, maintenance services, AMC etc.
• Conducts FAT trials on standard machines, validates and visits customer site for

commissioning of standard machines

About company

About ACG:

ACG is a global leader in end-to-end pharmaceutical manufacturing solutions, with a strong focus on innovation, sustainability, and quality. We provide world-class solutions across a range of services, including manufacturing, packaging, and processing, with a commitment to advancing the pharmaceutical industry. At ACG, we value talent, creativity, and collaboration, offering a dynamic environment where professionals can thrive and make an impact. Join our diverse, high-performance team and be a part of a forward-thinking organization thats shaping the future of healthcare.

Our business divisions include ACG Capsules, ACG Films & Foils, ACG Engineering, ACG Inspection Systems, Vantage Nutrition, ACG Value Links and ACG Cares Foundation.