Service Desk Specialist
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Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with technical teams to resolve complex issues.
- Document and track all client interactions and solutions.
- Contribute to continuous improvement initiatives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong understanding of IT service management principles.
- Experience with ticketing systems and remote support tools.
- Knowledge of troubleshooting techniques for software applications.
- Excellent communication and customer service skills.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required."
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
