• Provide technical support to customers through phone, email, or chat for IT-related issues.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Escalate complex issues to senior engineers or other teams when necessary.
• Document customer interactions and resolutions using CRM software.

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Graduation Not Required

About the company

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.