Job Description

Project Role :Service Delivery Operations Representative


Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :Microsoft 365

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education
Summary: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Manage work assignments and ensure timely completion.
Drive people management activities for the delivery team.
Ensure service delivery quality and cost optimization.
Collaborate with cross-functional teams to resolve issues.
Identify areas for process improvement and implement solutions. Professional & Technical Skills:
Must To Have Skills: Proficiency in Microsoft 365.
Strong understanding of service delivery operations.
Experience in managing work assignments and ensuring timely completion.
Excellent people management and communication skills.
Ability to analyze data and identify areas for improvement. Additional Information:
The candidate should have a minimum of 3 years of experience in Microsoft 365.
This position is based at our Bengaluru office.
A 15 years full time education is required.

Summary:
As a Microsoft M365 Administrator, you will be responsible for supporting the operations and managing delivery for production systems and Online services based on operational requirements and service agreement. Your typical day will involve reviewing and integrating technical architecture requirements and utilizing your expertise in Microsoft 365 and email Security. Roles & Responsibilities:
Strong understanding of technical architecture requirements, including functional, security, integration, performance, quality, and operations requirements.
Experience in reviewing and integrating technical architecture requirements.
Hands-on in Exchange/M365 Administration
Designing The Messaging Environment.-working knowledge on hybrid Messaging environment.-Securing Microsoft O365 Environment with Compliance and Security center.-create and configure Retention policy as per requirement.-working knowledge on AD connect/ Entra connect-Email Authentication including SPF,DKIM and DMARC
Working knowledge on Microsoft Entra ID Professional & Technical Skills:
Must To Have Skills: Expertise in Microsoft 365.
Good To Have Skills: Experience with Workplace Technology Solutions.
Strong understanding of operating systems and network areas.
Experience in troubleshooting hardware/software issues.
Knowledge of software solutions/vendors/brands.
Ability to provide L1 and L2/ basic and intermediate level troubleshooting. Additional Information:
The candidate should have a minimum of 3 years of experience in Microsoft 365.
The ideal candidate will possess a strong educational background in information technology operations or a related field.
This position is based at our Bengaluru office.Qualification15 years full time education

Role: Technical Support - Non Voice
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate
PG: Any Postgraduate