• Work with and support Optum Relationship NPS teams with project, survey, data, dashboard and reporting management
• Support Qualtrics operations and survey functionality
• Lead regular or ad-hoc analysis to provide deeper perspectives on Customers Experience with Optum
• Assist in preparing NPS and performance reports for NPS leads, business partners and reporting partners
• Performing quality control checks to ensure accuracy of work for programming
• Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free
• Understand business objectives and support the execution of research plans that effectively address needs of Optum Relationship NPS teams across the Enterprise
• Conduct pain-point analyses of Qualtrics data and insights to fit business needs
• Execute ad-hoc requests that support survey and data operations
• Engage in a collaborative work environment with other research operations team members
• Estimate and communicate effective deadlines
• Effectively self-monitors project related follow up tasks (revision/changes/etc.) and escalate and address issues on projects proactively

Role: Research Associate / Engineer

Industry Type: Retail

Department: Research & Development

Employment Type: Full Time, Permanent

Role Category: Pharmaceutical & Biotechnology

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

India is home to the largest technology team for Optum outside of the US. We pursue technology as a unifying force, bringing together deep industry expertise with big data, advanced analytics, reengineering and automation, and emerging technology. By adopting technologies such as artificial intelligence, deep learning and natural language processing, we deliver quality, innovation, speed and scale through our comprehensive IT delivery, product and data engineering, and advanced research and predictive analytics capabilities.

The operations teams in India work on transformative solutions across product/benefit configuration, network management, end-to-end claims processing — including appeals and grievances, billing & enrollment, medical coding, revenue cycle management, and provider data operations. Our teams are enabled by transformational capabilities in business excellence, operational excellence, learning and development, transitions, business quality and workforce management functions.