• Local support of the Bangalore office on site 5 days a week
• Global support of all Sprinklr users.
• Tracking & documenting of all support activities
• Supporting primarily macOS, Windows, AV and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.
• Perform laptop setup and inductions for users, hardware troubleshooting and repair.
• General office IT such as conference room, telephone , office Network and Printer setups etc.
• Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
• Communicate and document troubleshooting techniques and best practices.
• Perform endpoint management deployment and anti-virus security.

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Champions “The Sprinklr Way”, a values-driven philosophy emphasizing customer obsession, empathy, accountability, fearlessness, and continuous learning. Sprinklr stands out as a pioneer in Unified-CXM, leveraging robust AI tools across a single enterprise-grade platform to serve top-tier global brands. As a public company, its navigating market expectations while investing heavily in innovation, including generative AI and employee-centric global expansion.