Siemens

Senior Customer Support Engineer - ...

Siemens
Bangalore
Not disclosed
1 - 4 Years
Posted:
30+ days ago
Full time
Applicants:
3
Job Description

Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)


The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)


Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.


In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.


Responsible for writing bug reports and verifying them after fixes.


Involves in interacting with Business Partners and Customers for technical clarifications.


Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.


Conduct training sessions for our products as needed.


Your unique perspectives and contributions will be vital in achieving our organizations goals and vision.


Youd describe yourself as:

Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.

Worked on PCS7 & PCS neo

Worked on Redundant PLCs / Failsafe configurations.

Worked on SCADA HMI (in-depth knowledge)

Hands on working exp on continuous and sequential control logics.

Hands on working exp on field devices.

Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.

Knowledge on Product Testing

Commissioning experience of process plants (Batch applications) is additional advantage.


Create a better #TomorrowWithUs!


This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, youll have the opportunity to work with teams shaping the future.


At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need.


Bring your curiosity and imagination, and help us shape tomorrow


Find out more about Siemens careers at:

Role: Network Service Technician

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate


About the company

At Siemens India, we believe in transforming the everyday through innovation, technology, and sustainability. By pioneering digital transformation with AI, IoT, and automation, we optimize efficiency across industries.With our technology, we combine the real and the digital worlds like no other. Bringing together software and hardware to do more with less and accelerate sustainable innovation. Which one of them suits you best?

Job Requirment
Role:
Senior Customer Support Engineer - Process Automation
Industry:
IT Services & Consulting
Department:
Engineering - Hardware & Networks
Employment Type:
Full time
Education
Graduate
Skills
TCP/IP
HMI
SCADA
Industrial Automation
Instrumentation
clamping techniques
Networking
Industrial Projects
customer support
Electrical Distribution
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