Job description
Job description

Primary role
• Solving queries recd within defined TAT

• Ensure that the delay in query resolution is minimum from TAT

• Quality resolution to be provided for queries.

Seconday role

• Assisting executives in providing information and assistance as and when required

• Monitoring queries of Officers time to time and assuring that same are resolved within the TAT prescribed.

• Training(Induction), Development & Providing Information

• System Development & Improvisation

• Assisting superiors in various activities like MIS reports preparation, load sharing of work etc.

Role: Customer Service
Industry Type: Financial Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
MIS reporting Training Query resolution System development Monitoring