APM Quality

• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
• Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet clients expectation
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Profile and Experience:

• 5+ years of industry experience in Quality experience

• Flexible to work 5-Days and in Evening/Night shifts
• Strong analytical skill- ability to work with huge volume of data using statistical tools

• Thorough knowledge of MS office tools like Power point & excel are critical for the job

• Strong client-facing skills with excellent communication, negotiation and conflict management skills.

Contact -Rupali Devlekar

M-7678009271

[email protected]

Role: Quality Manager / Supervisor

Industry Type: BPM / BPO

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate