Eclerx

Quality Team Lead

Eclerx
Bangalore
350,000-450,000 Year
3 - 8 Years
Posted:
30+ days ago
Full time
Applicants:
0
Job Description

APM Quality


  • Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
  • Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
  • Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
  • Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
  • Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet clients expectation

Profile and Experience:


• 5+ years of industry experience in Quality experience

  • Flexible to work 5-Days and in Evening/Night shifts
  • Strong analytical skill- ability to work with huge volume of data using statistical tools


  • Thorough knowledge of MS office tools like Power point & excel are critical for the job


  • Strong client-facing skills with excellent communication, negotiation and conflict management skills.



Contact -Rupali Devlekar

M-7678009271

[email protected]



Role: Quality Manager / Supervisor

Industry Type: BPM / BPO

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: Any Graduate

Job Requirment
Role:
Quality Team Lead
Industry:
Department:
Quality Assurance
Employment Type:
Full time
Education
Graduate
Skills
Quality tools
US Process
Voice Process
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