Team Leadership & Training

• Recruit, train, mentor, and coach QTLs and QA staff on QA methodologies, process standards, tools, and best practices 
• Conduct regular training sessions on safety protocols, documentation, quality systems (e.g., ISO), Lean/6S, and problem-solving techniques .

QA Strategy & Oversight

• Develop and implement comprehensive QA strategies, test plans, and policies in alignment with organizational objectives .
• Execute audits, quality checks, and monitoring of processes to ensure adherence to standards 
• Track quality metrics, KPIs, defect rates, and compliance; provide status reports and quality insights to senior leadership 

Continuous Improvement

• Identify training gaps and process inefficiencies; recommend corrective and preventive measures .
• Implement quality tools and process improvements (e.g. Lean, CI/CD) for enhanced performance and consistency .

Cross-Functional Collaboration

• Liaise with production, development, product, and supply teams to clarify quality requirements and resolve issues 

Operational Coordination

• Allocate training and testing tasks efficiently based on workload and priorities 
• Facilitate team meetings, performance evaluations, and continuous skill development activities .

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

About company

Globiva specializes in end-to-end BPM services, combining process consulting, automation, and omni-channel contact centers to optimize customer experience and cost efficiency .Co-founded by Navneet Gupta, Vikram Singh Nathawat, and Ashish Goyal, each brings over 20 years of BPM expertise from roles at global giants like Genpact Globiva is a dynamically growing, tech-first BPM firm—leveraging its leadership’s deep BPM experience to offer integrated automation and contact center solutions. Ideal for companies seeking agile and customer-centric process transformation. However, prospective employees might want to consider internal development opportunities and compensation benchmarks. Founded in 2017 and operational since early 2018, Globiva is headquartered in Gurgaon (Gurugram), Haryana, with delivery centers in Kolkata and Bengaluru