Principal responsibilities:

• To investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions for HSBC BANK USA N.A. including identifying causes of breaks and taking necessary steps to resolve. Staff will have to work with counter parties, or other group employees as well as liaise with Relationship Managers for retail customers. Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in the role.
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs.
• Responsible for rapport building and resolving customer inquiries in a professional manner.
• Acquire and update knowledge on procedures related to processes.
• Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
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Requirements

• Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage.
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.
• Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position.
• Ability to speak and understand English fluently.
• Ability to write business letters and reports.
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge
• Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours)