1. To review emails for any updates
2. Call Insurance carrier, document the notes in software and spreadsheet and take appropriate
3. action
4. Identify issues and escalate the same to the immediate supervisor
5. Update Production logs
6. Understand the client requirements and specifications of the project
7. Ensure targeted collections are met on a daily / monthly basis
8. Meet the productivity targets of clients within the stipulated time.
9. Ensure that the deliverables to the client adhere to the quality standards.
10. Ensure follow up on pending claims.
11. Prepare and Maintain status reports.

Role: Non Tech Support - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

About company

As an industry leader in technology-enabled, end-to-end revenue cycle management and clinical communication services, Omega Healthcare helps providers, payers, pharma companies, and other healthcare stakeholders achieve the triple aim: improving the care experience, lowering the cost of care, and improving the health of populations.