As a Process Associate – Recruitment, you are responsible forworking with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your primary responsibilities include:

Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA)

Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent in the pool

Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis

Utilize ATS to perform candidate screening and update the status of Candidates on the ATS tool regularly

Required education

Bachelors Degree

Preferred education

Masters Degree

Required technical and professional expertise

Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains)

Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages

Proficient in utilizing social media channels and other creative sourcing methods

Proven experience in partner management, adept at navigating challenging discussions. Develop expertise in deep domain knowledge, and business strategy, and drive innovation

Preferred technical and professional experience

Proficient in MS Office applications

Self-directed and ambitious achiever

Meeting targets effectively

Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills

Role: Customer Onboarding - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

IBM (International Business Machines Corporation) is a global technology and consulting company with a mission to make the world work better. With a strong commitment to innovation, IBM focuses on leveraginghybrid cloud and AI technologiesto help businesses and communitys advance.

The company operates in over 170 countries, employing more than 300,000 professionals globally. IBM’s broad portfolio includes services in consulting, software, infrastructure, and research. Through its open-source platform, partnerships like Red Hat, and its emphasis on responsible tech, IBM is shaping the future of technology.

IBM’s legacy of innovation is driven by its 19 global research labs and thousands of patents, maintaining its position as a leader in cutting-edge tech solutions. The company continues to work toward building trust in technology and empowering clients to digitally transform their operations with speed and scale.