IGT Solutions

Process Associate

IGT Solutions
Bangalore
Not disclosed
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
0
Job Description

Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service


Primary Job Responsibility: • Understands the various computer screens and how to utilize them effectively • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance • Adheres to all company and specific Contact Centre policies and procedures • Completes any work as assigned by Management


Education and Essential Experience: • 6 months BPO or Travel experience • Graduate / Undergraduate • Excellent Written and spoken communication, • Computer Skills ability/experience using computer applications • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Blended process.


Interview Rounds:

  • HR Round
  • Versant Round
  • Ops Round


  • Key Enablers:
  • Strong process orientation
  • High energy, High Integrity & Work Ethics
  • Strong interpersonal skills & ability to communicate effectively
  • Strong problem solving skills.


Salary

CTC-30,000

In-hand- 25,944


Benefits

2 Ways Cab

Incentives bases on performance


Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Graduation Not Required

Job Requirment
Role:
Process Associate
Industry:
IT Services & Consulting
Department:
Customer Success, Service & Operations
Employment Type:
Full time
Education
12th
Skills
International BPO
US Process
Communication
BPO
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