Responsibilities:

Engagement

• Manage employee engagement for Nova Benefits clients through sessions, campaigns, etc.
• Compile campaign & event performance data and reports (Excel, Notion )
• Ensure the monthly planning of the wellness calendar is done properly
• Take up end-to-end execution of customized session requests

Operations

• Organize & execute online engagements events on the Nova Platform
• Sending campaigns on email marketing platforms & invites to clients
• For great customer experience, develop SOPs to make processes smooth and ensure that it is adopted in the team.
• Responsible for daily, weekly, and monthly operations planning and execution with high ownership for the activity allotted.
• Product line operations execution is end-to-end. Communicate with vendors, and coordinate with client on need basis.
• Partnership reach outs
• Overlook the finance and invoicing for vendor

Key Requirements:

• A bachelors degree in marketing, business, or supply chain management.
• Demonstrate high ownership
• Strong project execution
• Must be highly proficient in Microsoft Office, especially Excel to ensure data-driven operations.
• Strong communication skills are required to express analytics to various levels in the organization; as well as the ability to talk to clients and understand their problems.
• Proficiency in listening and responding to the issues or expectations of the customers with a high execution bias and on-ground decision-making skills.

Nova Benefits is an equal-employment opportunity space that consciously hires people from diverse backgrounds. We thrive in the crux of psychological safety at the workspace and are committed to sustaining an inclusive, healthy and happy environment at work.

Job Requirement

• Client Engagement, Client Escalation, Project Management, Email Campaign & Lead Generation