1. Scrutiny and uploading of medical reports based on the Quality Check checklist

2. Medical Report Follow-up from the Diagnostic Centers

3. Grievance Handling in report error

4. Daily follow- up with the medical centres for dispatch of medical reports

5. To send daily Show/ No- Show modifications to Status Team, 

6. To update medical status in the system -Show/ No- Show

7. Follow up with the diagnostic centres for any query received from Corporate and closure of same within agreed TAT

8. To ensure medical reports TAT targets are met month on month.

9. Effective coordination with internal departments (like Call Centre, QC Team, Billing Team, other location Branches)

10. Ensure all queries related to Corporate/diagnostic centers are handled effectively

Skills, Knowledge & Qualifications (Framework required by the position)

 Graduate/Postgraduate with Minimum 5 years of experience preferably in Diagnostic Sentre, Insurance/ TPA industry

 Good understanding of Life Insurance operations

 Team Handling

 Good Knowledge of MS Office 

 Strong process & team management skills

 Hindi is mandatory.

Personal Attributes & Competencies

 Should be Flexible.

 Should be work result oriented.

 Good communication skills.

 Time management skills.

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Job role

Work location

Smartworks DSR Techno Cube, Varthur Main Road, next to SKR Kalyan Mantapa, Silver Springs Layout, Munnekollal, Bengaluru, Karnataka, India Marathahalli, Bengaluru/Bangalore

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Gender

Any gender

About company

Name

Visit Health

Address

Smartworks DSR Techno Cube, Varthur Main Road, next to SKR Kalyan Mantapa, Silver Springs Layout, Munnekollal, Bengaluru, Karnataka, India Marathahalli, Bengaluru/Bangalore