Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

• Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goals
• Conduct regular performance evaluation and provide constructive feedback to the team members
• Review and approve responsible lending or underwriting decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements.
• Handle complex responsible lending or underwriting cases and make decisions on high value or high-risk applications.
• Monitor and manage teams workflow ensuring timely completion of applications processing or auditing
• Establish and maintain quality assurance standards for the processes.
• Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement
• Identify the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Collaborate with other departments to streamline the process and improve overall operational effectiveness
• Address any discrepancies or issues promptly and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders clients
• Prepare and present regular reports on team performance, underwriting metrics, and KPIs to all stakeholders
• Analyze data to identify trends, risks and opportunities for improvement.
• Develop and implement action plans based on insights
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Key skills & knowledge:

• Associates degree in related fields with two to four years of relevant experience in Banking, Finance or related field and with a minimum of 12 months in a leadership role.
• Experience in managing voice teams is mandatory with knowledge in dialer, CMS etc
• Strong knowledge of Mortgage Underwriting or responsible lending principles, policies and regulations.
• Proven track record of effectively leading and developing a team.
• Excellent analytical, problem solving, and decision-making skills.
• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
• Ability to work under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach and provide directions to team members.
• High attention to detail and strong organizational skills.
• Willingness to work in a flexible schedule 3 am login.

Educational Qualification:

• Graduate / post-graduate.

Disclaimer:

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

About company

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the worlds best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers