Job description
Dear Candidates,


Greeting from NTT DATA, We are happy to take your profile for a wonderful career with NTT DATA.


Job Title: Operations Processing
Experience: Fresher
Shift: Day shift
Work Location: Coimbatore
Mode of Work: Work From Office

Positions General Duties and Tasks
In these roles you will be responsible for:
• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team


Requirements for this role include:
• High school diploma
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Interested candidates share your resumes to [email protected]

Role: Non Voice - Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate

Key Skills
Non Voice Process Non Voice Email Support International Non Voice Bpo Non Voice Chat Process